This policy together with our terms & conditions (together our Terms of Use) sets out the terms upon which (ACN 686 683 054) “UrbanStayz” (“UrbanStayz”, “we” or “us”) will process any personal information that is collected through the use of
The website at https://www.urbanstayz.com (Website); any software and mobile application (Software) made available by us or from our industry partners, hosts, contractors or directly from you, and applies to your use of the Website, the Software or any of the services or products accessible to you, unless you are accessing our services or products via a host platform owned or operated by a third party sites, in which case a separate privacy policy or terms of use may apply when using that Site
We provide value-added services to hosts and guests (Services) who have arranged the use of residential and other property principally through our own Booking Platform on the Website and other such booking agents and hosting platforms (Hosting Platforms). As such we market properties owned by Host clients or offer related services on a concierge basis.
We reserve the right, at our discretion, to modify or remove portions of this policy or the Terms of Use at any time. We do not make any representations about third party web sites that may be linked to our Website.
We recognise the importance of protecting the privacy of information collected about visitors to our Sites, in particular information that is capable of identifying an individual (personal information). Should we ask you to provide any information by which you can be identified, we assure you that it will only be used in accordance with these Terms of Use and the Australian Privacy Principles
By proceeding to use our Website, Services or other products recommended by us, you consent that we may process the personal information (including sensitive personal information) that we collect from you in accordance with our Terms of Use.
Our Terms of Use may be updated from time to time and should be reviewed periodically so that you are updated on any changes. If you think our Terms of Use fall short of your expectations or that we are failing to abide by our policy, do please tell us. Your continued use of the Sites following any changes indicates that you accept the changes
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Your name, birth date, address, e-mail address and phone number, age, username, password and other registration information, financial information, personal description photographs, employment and contact information. property and location information. information about your Device. information from a third party (relevant person) given to us in the course of advertising a host property or our business, specifically to enable you to buy or participate in a Service or products offered to or by you, such as information pertaining to property and locations. other information relevant to the customisation of a document on a Site or provision of the Services. information you send to us by use of our Website, a third party site, by email, posting to a forum or blog. We may receive personal information from third parties. If we do, we will protect it as set out in these Terms of Use.
To provide information to our network of industry partners as may be necessary to provide you with the Services requested. for verifying your identity for security purposes. for internal record keeping. for marketing our Services and products. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We may log information about your access and use of our Website, including through the use of Internet cookies and measurement tools, your communications with our Website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. We do not presently associate such information with an identifiable person.
We may contact you by a variety of measures including by telephone, email, sms or mail. If you wish to update your contact details or change the way we contact you, please contact us at the details below.
We may disclose personal information including:
for the purpose of providing information, products and Services to our clients. to verify personal information details upon request from third parties. to comply with our legal and regulatory obligations, includingdisclosure and reporting to Commonwealth, State and Territory government agencies. for users under 18, information regarding attendance, progress and general well-being may be provided in order to keep parent(s) and/or guardian(s) adequately informed. If you are under 18, you may use our site only with consent from a parent or guardian. to credit reporting agencies and courts, tribunals, regulatory authorities where clients fail to pay for Services provided by us to them. to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights. to the relevant third party or parties, if the matter involves third parties. to third parties, including agents, referral partners, contractors and sub- contractors for the purposes of providing information, products and services to you. This may include parties located, or that store data, outside of Australia. When we obtain information from a relevant person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person
By providing us with personal information, you consent to this disclosure.Where we disclose your personal information to third parties, we will request or otherwise seek to get comfortable that the third party follows the Australian Privacy Principles regarding handling your personal information. However, if you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatever as to how it is used.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained inthose databases. This information may be disclosed to a potential purchaser. We would seek to only discloseinformation in good faith and where we have sought to maintain confidentiality.
